Intelligent Customer Assurance

If you're ready to grow your career and empower millions of organizations, this is the place for you. Intellica Inc is building an environment where amazing people (like you) can do their best work.

Please contact us at: jobs@intellica-inc.com

Summary of Position:

The Network Lab manager is responsible for the support of routing, switching, troubleshooting, network hardware, customer relations, and all services within the lab infrastructure. It will provide expert network operational support of the enterprise-wide network, including participation in planning, installation, maintenance, management, and coordination.

Essential Functions:

• Plan, install, and maintain network equipment, security devices, and related hardware and software to maintain optimal performance and operation
• Assist in data center installs, provision network access ports and physical cable infrastructure for data center systems
• Monitor the performance of network devices to identify problems and bottlenecks, and provide evidence when it is not the network
• Monitor operations, identify and correct problems, and forecast resource requirements
• Work on network projects, independently and as part of a team, including routing protocol integrations; software upgrades; wireless networking initiatives; and security
• Create new and update existing documentation
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time

Required Education and Experience:

• Associates’ degree in Computer Science, Information systems or related field or Certifications in a relevant field (CCENT, Network+, CCNA)
• 1-3 years of experience

Qualifications:

• At least one to two years of experience with LAN and WAN technologies + wireless, to include:
  • Experience with packets captures, routing protocols, security, wireless, network node scanning, VPNs, firewalls, network management platform, and ITIL framework
  • Experience with installation, operations, maintenance, and support, including routers, switches, cabling, firewalls, LDAP, etc.
• Knowledge and expertise in local and wide area networking, wired and wireless communications
• Knowledge of layer 2 switching and layer 3 routings including dynamic routing protocols (specifically BGP and OSPF)
• Knowledge of software applications, and MS Office (Outlook, SharePoint, Word, Excel & Access)
• Strong problem-solving, decision-making, and customer service skills
• Strong documentation and communication skills in both verbal and written forms
• Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Able to comprehend, analyze, and research problems of a complex nature, make judgment decisions and recommendations as to their solution
• Able to effectively present information and respond to questions from managers, clients, and customers
• Able to read, analyze, and interpret documents and technical procedures
• Able to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists

If you're ready to grow your career and empower millions of organizations, this is the place for you. Intellica Inc is building an environment where amazing people (like you) can do their best work.

Please contact us at: jobs@intellica-inc.com